How can bias affect performance ratings and how can it be mitigated?

How can bias affect performance ratings and how can it be mitigated?

• A. Bias can skew ratings; mitigation includes standardized criteria, rater training, calibration, objective metrics, and multiple raters.
• B. Bias has no effect on ratings.
• C. Mitigation is unnecessary.
• D. Only legal departments handle bias.

Answer: (A)